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Customer Service

Shipping & Delivery

Australia

Metro areas

Free for orders over $60

$10 for orders under $60

3-5 business days

 

Regional areas

Free for orders over $60

$10 for orders under $60

5-10 business days

 

General

Orders are not delivered on weekends or public holidays. Orders will be dispatched within 48 hours of time of order however there may be delays during busy periods (including sales).

If you receive your shipment confirmation email over the weekend, your order will not be dispatched until the next business day, after which your tracking will be enabled.

If you have dispatch, please contact us.  

 

Tracking your order

Once your online has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order at any time.

Please allow up to 24 hours for your tracking number to be activated. You can also track the status of your order for Australia Post, Fastway or CouriersPlease.

 

Lost or Damaged Goods

It is your responsibility to ensure the correct delivery address details have been entered at the time of ordering. Chikoo is not liable for any costs associated with resending an order due to delivery address details being incorrect.

If your order hasn’t arrived within 10 business days for Australia deliveries from the date of order or is damaged in transit, please contact us. 

Returns & Exchange
You return within 7 days of purchase.
  • Free return to store
  • Australia Post

Please return your order to the address below:

187 Great Western Highway
Mays Hill, NSW 2145

If you chose to return item via the post office, please ensure you use a trackable service, so you are able to track your order if necessar

All return costs are to be paid by the customer. Bassat is not responsible for any missing return.

Bassat is more than happy to exchange your goods for another item without charging for a second delivery. All additional exchanges will incur postage costs paid by you. 

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